Town News Center

Posted on: May 19, 2017

Windsor Seeks Community Feedback for Citizen Survey

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The Town of Windsor is seeking community feedback for its National Citizen Survey, a survey designed to gauge the town’s level of service and resident perceptions.


“The National Citizen Survey provides an opportunity for us to connect with our community members and gain a better understanding of opinions of town services and quality of life,” said Town Manager Kelly Arnold.  “It will provide us a baseline of how our town government is serving residents in comparison with peer cities.”

From the entire community, 1,500 households will receive mailed invitations to participate the week of May 22. Responses from the printed surveys will be weighted and analyzed for the survey results.


“The survey includes questions about our community’s quality of life, local policies, demographics, rating of local government services, and resident use of services,” Arnold said. “Our leadership will use the results to identify areas of improvement, as well as to plan for the long-term success and sustainability of our services and amenities. This will enable us to prioritize resources during our budgeting process.”


Windsor contracted with the National Research Center Inc. to participate in the National Citizen Survey. This is the third time since 2011 that Windsor will participate in the survey. The results will be available in fall 2017 as a published report on the town’s website.

About the National Citizen Survey
The National Citizen Survey is an instrument developed with the assistance of the International City/County Management Association to provide municipalities a method to conduct market research. It was among the first scientific surveys developed to gather resident opinions on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. Participating cities have reported that the tool has helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.


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