Show All Answers

1. Can I sign up to receive my statements electronically and pay online?

Yes! Reduce your carbon footprint, pay and receive statements electronically! New users will need to register by clicking under registration options on the right side of the screen. If you have previously disabled an account, please call us at 970-674-2400. 

Online Payments & eStatements

2. What type of payment options are available?

Windsor's Utility has a number of payment options available and can accept cash, check, money order, and/or credit card. To set up an account for automatic online payment by check or credit card, please create an account and set up the Auto Pay option. An account can also be set for monthly automatic payments using a checking account. To set this up, please complete the ACH authorization and return it in person or by mail to Customer Service, 301 Walnut St., Windsor, CO 80550. It can also be returned to Customer Service by email. 

Additional payment options and information can be viewed here.

3. When do you read water meters?

Staff read meters from the 14th through the 17th of each month. 

4. When is the monthly utility bill distributed?

Paper utility bills are mailed to homes around the 6th of each month and are typically received by the 12th. For those signed up for online pay, digital bills are typically available around the 6th of each month.

5. How do I setup service for a property I purchased?

An application will be completed with the title company at the time of the property's closing. The account will be setup under the property owners' names as of the closing date. For further questions regarding new account set up, contact Customer Service at 970-674-2400. 

Utility Billing Clerk

6. How do I setup service for a property I rented?

The property owner or manager needs to complete and submit an application.

Owner Request for Tenant Account

7. My water has been shut off. How do I get it turned back on?

If your water service has been disconnected for non-payment, the full account balance must be paid before your service will be restored. Getting your service restored is a two-part process. First, payment must be made with cash, credit card or money order. Then, contact Customer Service at 970-674-6400, Mon.-Fri., 8 a.m. to 5 p.m. Simply making a payment online will not restore your service.

8. I am moving, what do I need to do with my service?

If you sold your house, the title company will contact us to close out your account. They will request a final reading and statement as of the closing date. Please contact us immediately should your closing date change.

If you are a tenant, please contact us to schedule a final read. A forwarding address is needed to mail your final statement.

9. How do I change my contact information for my utility account?

Please contact the Town of Windsor at 970-674-2400. The account will need to be setup in your name to make any changes.

10. What happens if I find a water leak at my residence or business?

If you need your water service disconnected immediately, please contact us at 970-674-2400 and we will arrange for an emergency shut-off by a trained service professional. The Town will not send technicians to fix leaks or determine where a leak may be, we will however, send someone out to check the meter if the customer feels there is a problem with the meter. Our responsibility for repair ends at the curb stop which is typically in the yard/driveway of the property. Everything after that is the homeowner’s responsibility with the exception of any meter problems. 

If you locate and repair a water leak at your property and provide the Town with proof such as receipts for parts or a bill from a plumber that repairs were successfully made, the Town of Windsor please fill out the Utility Appeal Application or call 970-674-2400 for more information about leak adjustments.

11. How can I obtain information on my past utility use/account history?

If you need a physical copy, please submit a Public Records Request. A copy of your account history can be emailed to you at no cost by contacting us. It's also available through your online account. 

Public Records Request

12. When is the utility payment due?

Payments are always due on the 20th of each month.

13. Do I need to schedule utility locates before I dig?

Yes. Please call 8-1-1 to schedule locates so that you know where any gas, electric, sewer, water, or communications lines are to avoid a costly repair.