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Direct Payment - Utility Bills

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1. How do I sign up?

Fill out the required application along with a voided check or a savings deposit slip; drop off at the customer service counter, located at 301 Walnut St., mail everything to the address provided on the form, with your next payment. Forms are also available online. Direct Payment Forms

2. How long will it take for Direct Pay to be in effect?

Applications must be received in the Town of Windsor utility office by the 5th of the month, to allow processing to be completed for payment on the 20th of the current billing cycle.

Applications received on or before July 5th, will be eligible for Direct Payment for the July 20th payment cycle. Please continue to make payments the usual way until you receive confirmation on your utility bill.

3. Will I still receive a utility bill?

Yes. You will continue to receive a monthly itemized utility bill showing your current charges which will be drafted from your designated bank account on the 20th of every month.

4. What if my banking information should change?

Please notify the utility billing clerk in writing of a change in banking information, including the date change is effective, by completing an account authorization form.

A voided check or deposit slip is required for your new account. This update must by received by the fifth of the current billing month

Please be aware that if these bank account changes are not completed with the utility billing clerk, you may be subject to insufficient fund fees, should balances on the utility account not be collected at the time the Direct Payment transaction occurs.

5. What if there isn’t enough in my bank account to cover my bill?

If your bank account shows insufficient funds, you will be notified to stop by the office to clear the short check in cash and we’ll assess a return check fee of $15. You will be removed from the program if you have two months of insufficient funds within a 12-month period.

You will be notified in writing, regarding the termination of enrollment in the program.

6. How do I cancel my Direct Payment?

Please contact the Utility Billing Department to complete a cancellation request in writing, by the fifth of the month, in which you wish to discontinue Direct Payment. In the event of a sale of a property, you will need to complete a cancellation request to discontinue the Direct Payment option for that property.

If you purchase a new property in the Town of Windsor, a new application for the program will be required for that service account. Forms are available online or from the customer service counter, located at 301 Walnut St. Direct Payment Forms

7. What are the benefits of Direct Payment?

This program offers our customers a convenient method of making time-sensitive payments without the necessity of writing a check and no worries about due dates.

You’ll have two records of bill payment to reference: your Town of Windsor Utility bill and your bank statement.

8. How safe and reliable is Direct Payment?

Direct Payment is a safe, reliable way to pay your utility bill. When you authorize Direct Payment, you are giving permission to the Town of Windsor to withdraw the amount due from the bank account you designate.

The withdrawals are done by your financial institution. Your monthly statement will inform you of the withdrawal each month.

9. What if I should have any further questions?

For any other questions regarding Direct Payment please contact the Utility Billing Specialist at (970) 674-2403.