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1. Can I sign up to receive my statements electronically and pay online?

Yes! Reduce your carbon footprint, pay and receive statements electronically! New users will need to register by clicking under registration options on the right side of the screen. Online Payments & eStatements

2. How do I setup service for a property I purchased?

An application will be completed at closing with the title company. The account will be setup under the property owners names as of the closing date. For further questions regarding new account set up, contact the Utility Billing Clerk

3. How do I setup service for a property I rented?

An application needs to be completed by the property owner or manger. Owner Request for Tenant Account

4. I am moving, what do I need to do with my service?

If you sold your house, the title company will contact us to close out your account. They will request a final reading and statement as of the closing date. Please contact us immediately should your closing date change.

If you are a tenant, please contact us to schedule a final read. A forwarding address is needed to mail your final statement.

5. How do I change my contact information for my utility account?

Please contact the Town of Windsor at 970-674-2400. The account will need to be setup in your name to make any changes.

6. What do I do if I find a water leak at my residence or business?

If you need your water service disconnected immediately, please contact us at 970-674-2400 and we will arrange for an emergency shut-off by a trained service professional. The Town will not send technicians to fix leaks or determine where a leak may be, we will however, send someone out to check the meter if the customer feels there is a problem with the meter. Our responsibility for repair stops at the curb stop, typically in the yard/driveway of the property. Everything after that is the homeowner’s responsibility with the exception of any meter problems. 

If you locate and repair a water leak at your property, and provide the Town with proof, such as receipts for parts or a bill from a plumber that repairs were successfully made, the Town of Windsor offers a Utility Appeal Adjustment Program that may reduce the money owed for water used while the leak was occurring. Please fill out the Utility Appeal Application or call 970-674-2400 for more information about leak adjustments.

7. My water has been shut off. How do I get it turned back on?

If your water service has been disconnected for non-payment, the full account balance must be paid before your service will be restored. Making a payment on-line or through your online bill pay will not restore your service. Please contact us during regular business hours to make payment and have service restored.

8. I need information on my past utility usage. How can I obtain that information.

A copy of your account history can be emailed to you at no cost by contacting us. If copies of statements are needed, you must fill out a public records request and submit to the Town Clerk. Public Records Request