Only an owner or property manager may request a tenant account. The property owner or manager must complete and submit the Owner Application for Tenant Account (PDF). Likewise, the termination of a tenant account must be made by the owner/property manager. If an owner/property manager fails to notify the Customer Service division of their request to discontinue service, they will continue to be responsible for all charges incurred.
The lease or rental agreement between the owner/owner representative and the tenant does not represent an agreement for utility services between the Town of Windsor and the tenant.
The Town is not required to seek payment of utility bills from any person other than the owner of the property served (Town of Windsor Municipal Code Sec. 13-4-20).
The Town of Windsor recognizes the rights and duties of owner/owner representatives and tenants as outlined in federal law, state statutes, safety and housing codes, contract law, and court decisions.
Please note: The Town of Windsor will not activate new accounts on a property that has a delinquent account. All accounts must be paid in full prior to establishing future accounts at the same property.