The Town of Windsor converted to a new water utility billing software in August, 2014. Through this conversion all account numbers were changed. Customers must use their new account number when making payment. All new account numbers will have six digits, a dash, followed by three digits: 000000-000.
For October bills, accounts that are late paying only their October 20, 2014 bill will be sent a late notice on October 22, 2014 as a reminder to pay their bill.
Accounts that have been delinquent for two consecutive billing cycles will be sent a delinquent notice on October 22, 2014 and may be subject to termination of utility service. Payment arrangements can be made by calling the Utility Billing Clerk at (970) 674-2403 prior to 3 p.m. on October 28, 2014. Customers who receive a delinquent notice and do not make full payment of the past due balance or set up payment arrangements will have their service terminated on Wednesday, October 29, 2014.
Any customer who is disconnected for non-payment shall not be reconnected or reinstated until payment is received for all charges and fees including a $30 reconnect fee. Reconnection will only occur between the hours of 8:00 a.m. and 3:00 p.m., Monday through Friday. Payment must be received by the Town of Windsor before 3:00 p.m. for a same-day reconnection. If payment for reconnection is made after 3:00 p.m., reconnection will occur on the next business day.